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Privacy Policy

Effective Date: 9 July 2025

Last Updated: 9 July 2025

Service Masters Australia

Service Masters Australia Pty Ltd (ABN: 90 618 659 626) We are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). Australian Information Commissioner’s Privacy Act 

Information We Collect

We may collect the following types of personal information:

* Contact Information

* Project Details

* Billing Information

* Website Usage Data

* Employment Information

How We Collect Information

We collect personal information through:

* Direct Interactions

* Service Delivery

* Website Analytics

* Third-Party Sources

Use of Personal Information

Your personal information is used for purposes such as:

* Delivering our plumbing and maintenance services

* Responding to service enquiries or processing job requests

* Providing quotes, invoices and payment confirmations

* Warranty and ongoing service management

* Customer support and service updates

* Internal training and service improvement

* Regulatory and legal compliance

* Marketing our services, unless you opt out

Disclosure of Personal Information

We may disclose your personal information to:

* Service Providers

* Legal Obligations

* Business Transfers

We ensure that any third parties we engage adhere to strict confidentiality and data protection standards.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.

Access and Correction

You have the right to access the personal information we hold about you and to request corrections if necessary. To do so, please contact us using the details provided below:

📧 admin@servicemasters.com.au

📞 (02) 5700 5001

We may require identification before processing your request.

Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and analyze website traffic. You can control cookie preferences through your browser settings. Please note that disabling cookies may affect website functionality.

Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of these sites and encourage you to review their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the revised effective date.

Contact Us

For any questions or concerns regarding this Privacy Policy or our data handling practices, please contact us at:

Service Masters Australia

📧 admin@servicemasters.com.au

📞 (02) 5700 5001

🌐 www.servicemasters.com.au