Welcome to our FAQ page! Below you’ll find answers to the most common questions our customers ask. If you can’t find what you’re looking for, feel free to contact us directly — we’re always here to help.
Absolutely. All our plumbers are fully licensed and insured, complying with Australian standards and safety regulations.
We service a wide range of areas across Sydney and surrounding suburbs. Contact us to confirm if we cover your location.
Yes, we provide 24/7 emergency plumbing. Whether it’s a burst pipe, blocked drain, or hot water issue, our team is ready to help — any time, any day.
We offer transparent pricing and, in many cases, there is no call-out fee. Get in touch with us for a tailored quote.
Common causes include tree roots, grease build-up, hair, foreign objects, and structural issues. We use CCTV cameras to accurately diagnose the issue.
We use the latest equipment such as high-pressure water jetting and drain cameras to efficiently clear and inspect your drains.
Avoid flushing foreign objects, use drain strainers, and schedule regular maintenance checks. We can provide preventative advice tailored to your property.
We work with all major brands and types — gas, electric, solar, and instantaneous systems. We’ll recommend the best option for your home and lifestyle.
Turn off the water supply and call us immediately. A leaking unit could be a sign of a serious fault that needs professional attention.
Yes, our licensed gas fitters handle everything from gas appliance installation to leak detection and
repairs.
Leave the area immediately, avoid using electrical appliances, and call us or your gas provider.
Safety comes first.
Yes! We offer same-day service for most jobs and always aim to work around your schedule.
Contact us by phone or fill out our online form. We offer free, no-obligation quotes and will provide transparent pricing upfront.
Yes. Our Lifetime Home Protection Plan includes priority service, annual plumbing health checks, discounts on services, and peace of mind all year round.
Definitely. Our construction plumbing division specialises in full-service installations for new homes, renovations, and high-end developments.
If you’re planning a luxury home, renovation, or high-end development, we’re here to help.
Experience plumbing done with precision, care, and craftsmanship.
At Service Masters Australia, our mission is to deliver exceptional plumbing and civil solutions with integrity, precision, and professionalism. We are committed to setting the benchmark in quality workmanship, safety, and reliability—servicing high-end homes, complex developments, and commercial projects across Sydney. Through expert knowledge, transparent communication, and a dedication to long-term value, we strive to build trusted relationships and exceed expectations at every stage of the project.
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